Please call us regarding power outages or equipment issues at (807) 343-1002.
Can't get through? If you have tried to call, but can't get through, we probably already know there is an outage. You can use our online form to let us know that you have seen damaged equipment and help us identify the location of it.
Learn more about responding to power issues.
If you are moving to another address within Thunder Bay, you need to close your old account and open a new one. A minimum of 5 working days is required to make the change.
Use your online MyTBHYDRO account to provide us with moving information at your convenience.
You can contact Customer Services Monday - Friday: 8:30 am - 4:30 pm
Learn more about changing your account.
In special circumstances, you may need to let us know that you have made your payment. Use our secure online form to confirm your payment to Thunder Bay Hydro.