Please call us directly regarding power outages or equipment issues at (807) 343-1002.
Can't get through? You can use our online form to report a power or equipment issue during a large outage.
We will tweet and post updates on our Facebook page during MAJOR outages only.
Learn more about responding to power issues.
If you are moving to another address within Thunder Bay, you need to close your old account and open a new one. A minimum of 5 working days is required to make the change.
Use your online MyTBHYDRO account to provide us with moving information at your convenience.
You can contact Customer Services during office hours.
Monday - Friday: 8:30 am - 4:30 pm
Learn more about changing your account.
In special circumstances, you may need to let us know that you have made your payment. Use our secure online form to confirm your payment to Thunder Bay Hydro.