Thunder Bay Hydro Coporation

Power ProblemPower Issue

Check our outage map to review current service interruptions or power outages within our service area.

Please call us regarding unmapped power outages or equipment issues at (807) 343-1002. You can also use our online form to help us know about damaged equipment that you may have seen.

Learn more about responding to power issues.


If you are moving to another address within Thunder Bay, you need to close your old account and open a new one. A minimum of 5 working days is required to make the change.

Use your online MyTBHYDRO account to provide us with moving information at your convenience.

You can contact Customer Services Monday - Friday: 8:30 am - 4:30 pm

Learn more about changing your account.

Confirm PaymentConfirm Payment

In special circumstances, you may need to let us know that you have made your payment.  Use our secure online form to confirm your payment to Thunder Bay Hydro.

Confirm a Payment Now

Review ways you can pay your bill

  • View your bills
  • Track your electricity consumption
  • View your account info & link multiple accounts
  • Move your electricity service