Check our outage map to review current service interruptions or power outages within our service area.
Learn more about responding to power issues.
If you are moving to another address within Thunder Bay, you need to close your old account and open a new one. A minimum of 5 working days is required to make the change.
Use your online MyTBHYDRO account to provide us with moving information at your convenience.
You can contact Customer Services Monday - Friday: 8:30 am - 4:30 pm
Learn more about changing your account.