Thunder Bay Hydro Contact Information

Customer Service is located in the Whalen Building located at 34 N. Cumberland Street.

Hours:

8:30 am to 4:30 pm

Monday to Friday

MAIN PHONE NUMBER (807) 343-1111

After Hours Emergency
To report power outages and line problems within the City of Thunder Bay only after 4:30 pm and on weekends:

Operations Centre Control Room
(807) 343-1111 Press 2

Customer Service
Phone: (807) 343-1111 Press 1
Fax: (807) 343-1044
Email:

Feedback and Comments

For questions or concerns that are not directly related to your account, please use our online form. Please do not provide confidential information online as this form is sent via email servers.

Administration Offices
Thunder Bay Hydro
34 North Cumberland Street
Thunder Bay, Ontario
P7A 4L4

Telephone: (807) 343-1111 Press 1

Power Systems Building
37 Front Street
Thunder Bay, Ontario
P7A 8B2

Phone: (807) 343-1111 Press 4

Management

Contact information for Senior Management positions are available on the Departments Page.

Outside City Limits

Electricity Customers outside the city of Thunder Bay are serviced by Hydro One.

Current Conservation Programs

This page last updated 2013-03-14.