FAQ for Meter Readings

When does my meter get read?

Your current bill statement lists the date the meter was read and also indicates how many days you are being billed for.

• Residential billing statements are produced on a bimonthly basis.
• Commercial billing statements are produced on a monthly basis.

Why are my bills sometimes estimated?

There may be occasions when we are unable to read your meter, for example, if the meter reader encounters access problems.

Estimated bills are based on prior consumption history. The next meter reading will give us an exact figure and we will adjust your next bill to reflect any amount over or under our estimate. Your bill will always state when it has been estimated.

Can I trust the meter reading?

Before installation, all electricity meters must meet compulsory accuracy requirements set by the Consumer Bureau of Industry Canada. Once installed, meters are intermittently checked by the utility and government inspectors to ensure that they continue to give accurate readings.

This page last updated 2012-02-06.