Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

Power ProblemPower Issue?

Check our outage map to review current service interruptions or power outages within our service area.

Please call us about unmapped power outages (807) 343-1002. You can also use our online form to help us know about damaged equipment that you may have seen.

Learn more about responding to power issues.


Use your  MyTBHYDRO online portal account to provide us with moving information any time or day of the week.

Not Registered? You can contact Customer Services Monday - Friday: 8:30 am - 4:30 pm

Learn more about changing information on your account.

Confirm PaymentDisconnection Notice?

In special circumstances, you may need to let us know that you have made your payment.  Use our secure online form to confirm your payment to Thunder Bay Hydro.

Confirm a Payment Now

Understand Your Rights

  • View your bills
  • Track your electricity consumption
  • View your account info & link multiple accounts
  • Move your electricity service