Effective January 1, 2004
This Privacy Code does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. Thunder Bay Hydro does, however, protect the confidentiality of such information in accordance with the law and our own policies.
Personal Information Protection Principles:
2. Identifying Purposes
Personal information that Thunder Bay Hydro collects from customers includes: the customer's name and address and other contact information; the meter number; facts about consumption of power, both historic and current; facts about payment for electric service, including general financial information; credit and reference information, such as date of birth, employment information, drivers licence, previous addresses, telephone numbers, e-mail addresses, medical information to be used in case of emergency power outages, and bank information requested for pre-authorized payments.
When an individual applies for service, Thunder Bay Hydro will make the individual aware of the purposes for which Thunder Bay Hydro is requesting the personal information. If Thunder Bay Hydro identifies other purposes for which the personal information may be used, Thunder Bay Hydro will seek the individual's consent prior to such use. Thunder Bay Hydro will advise that it is the individual's right to refuse permission for Thunder Bay Hydro to use personal information for any new purposes.
Additional purposes for collecting personal information may be identified to an individual before or at the time of collection. However, at a minimum, Thunder Bay Hydro will collect personal information for the following purposes:
Thunder Bay Hydro will obtain consent before or when it collects, uses or discloses personal information about an individual. An individual can provide consent to the collection, use and disclosure of personal information about them expressly or implicitly. Thunder Bay Hydro will collect, use or disclose personal information without an individual's consent only in limited circumstances as permitted by law. Subject to certain legal and contractual restrictions and reasonable notice, an individual can refuse or withdraw their consent to the collection, use or disclosure of personal information about them at any time.
All existing customers will be informed of what types of personal information have been collected, the purpose for the collection and the procedures available for contacting Thunder Bay Hydro with any inquiries. All new customers will be provided with a consent form and an accompanying explanation about the collection, use and disclosure of their personal information when requesting service.
4. Limiting Collection
Thunder Bay Hydro limits the amount and type of personal information it collects to that which is necessary for the business of the utility. Each affiliate of Thunder Bay Hydro will be responsible for its own collection, use and disclosure of information. Personal information will be collected using procedures which are fair, transparent and lawful.
5. Limiting Use, Disclosure and Retention
Thunder Bay Hydro will only use the personal information for the purpose for which it was collected as identified in principle #2, unless consent is given by the individual to use or disclose it for another purpose. In accordance with the Affiliates Relationship Code, created under the provincial Electricity Act, no customer information will be disclosed by one affiliate to another.
Thunder Bay Hydro will develop explicit retention periods for closed accounts (zero balance), after which the personal information will be destroyed or made anonymous. Under certain exceptional circumstances, Thunder Bay Hydro may have a legal duty or right to disclose personal information without the individual's knowledge or consent.
In order to ensure the reliable delivery of electric service and the correct billing for such service, all personal information will be kept accurate, complete and up to date. Individuals may challenge the accuracy and completeness of personal information about them and have it amended, as appropriate.
In executing its responsibilities with respect to the confidentiality of personal information, Thunder Bay Hydro will employ a number of safeguards, appropriate to the sensitivity of the information, to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Such safeguards will include physical measures, for example locked filing cabinets, restricted access to offices, security clearances and limiting access on a “need to know” basis, and use of passwords and encryption. Procedures for implementing these measures will be communicated to all employees and third parties to ensure compliance with this principle.
Thunder Bay Hydro will make its policies and practices relating to the protection of personal information available to its customers. Thunder Bay Hydro will keep its customers informed of these policies and practices and customers shall be provided access to all related policies and procedures via Thunder Bay Hydro's web page and bill inserts. The information will be available in a format that is easy to understand.
9. Individual Access
Any customer of Thunder Bay Hydro can have access to the personal information about them that Thunder Bay Hydro has in its possession or control. Any customer may request that their personal information be amended for purposes of accuracy and completeness. Customers can make their requests by telephone, via e-mail, or in writing. Contact information is provided under point #10, page four. Response to an individual's request will be made in a timely and efficient manner.
10. Challenging Compliance
Contact Information for Thunder Bay Hydro's Chief Privacy Officer:
Mr. Andrew Covello, Vice President, Human Resources & Safety
Thunder Bay Hydro
Human Resources & Safety Division
34 North Cumberland Street, Mezzanine Level
Thunder Bay, ON P7A 4L4
Mr. Covello's direct contact information:
Phone: (807) 343-1020
Fax: (807) 344-7520
E-mail: Email A Covello
If using e-mail as a point of contact, please ensure that you identify “Privacy” in your subject line.