Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

Smart Meters

Do I have a Smart Meter?

In Thunder Bay, all residential homes and small businesses have had Smart Meters installed.

What is so Smart about Smart Meters?

Smart Meters communicate your electricity usage wirelessly. This eliminates the need to have a meter reader come to your home.

Smart Meters provide electricity usage on an hourly basis. This allows you to monitor your own home's electricity consumption more closely. It also allows the province to implement changes in the electricity pricing in the future.

Are Smart Meters Safe?

See our FAQs on Radio Frequency and Smart Meters.

Why did this Meter Exchange take place?

The Ontario Government had a goal to install a smart meter in every Ontario home and small business by 2010.  This will allow them to implement Time of Use Pricing. The Province's plan for Smart Meters and Time of Use Pricing is explained at the provincial information site.

Is usage information secure and will it remain confidential?

Yes. Smart Meters will send usage information wirelessly.

Ontario’s electricity distribution companies are required, by law, to ensure that the smart meters and communication networks that are put into place are equipped with security features to prevent unauthorized access. We must also comply with federal laws regarding the privacy, protection and disclosure of personal information. Any data that is sent to the central data repository will be provided in such a way as to prevent identification of an individual customer.

Can I see details of my own electric use?

Yes! Sign up for My TBHYDRO online account access to see graphs of monthly, daily and hourly use.

Will a smart meter be installed for those currently with, or moving to, a retailer?

Yes, smart meters will be installed in all residential and small business locations. Rates will be determined by the terms and conditions of the retailer contract that a customer chooses to sign.  Customers will need to find out the impact of future time-of-use rates from their retailer. 

When did Time of Use pricing start?

All customers on the Regulated Price Plan were transitioned to Time of Use pricing as of December 9, 2011.

Quick Definitions

SMART METER

  • Used to measure electricity use by the hour and send the information wirelessly to the electricity distributor

TIME OF USE

  • a pricing system that charges for electricity in a way that better reflects the way the electricity market works. Prices rise and fall over the course of the day and tend to drop overnight and on weekends based on the amount of supply available and our levels of demand

GREEN ENERGY ACT

  • the name of the Province of Ontario's plan to build a clean, modern, reliable electricity system for the future

Learn about Ontario's Long Term Energy Plan