Thunder Bay Hydro has historically billed residential customers around a bi-monthly cycle. This cycle historically reflected the work of meter readers who walked to each residence in the city to read their electricity meter. With Smart Meters, we receive meter readings electronically. We have now moved to monthly billing.
This move makes your household budgeting easier, with smaller bills coming in regularly on a monthly cycle.
Business customers had already been billed monthly. The period covered may have previously spanned over two different months.
Most of our low-volume business customers have been shifted to ‘calendar month’ billing. This means that the bill period for business statements now cover from the first to last day of the previous month.
This is expected to make it easier to track in business accounting processes.
You can expect to receive monthly bills around the same time each month. Your billing ‘period’ may fluctuate slightly because of weekends and holidays.
Sign up for MyTBHYDRO. You’ll receive a bill notification by email that lets you know the amount due and the date it is due. Use this email to set a payment reminder on your calendar. You can also click on a link within that email to sign in online and view your daily electricity consumption and download a pdf of your bill for your records. Learn more about MyTBHydro.
Sign up for Pre-Authorized Debit (PAD). With PAD, you do not need to worry about when your bill needs to be paid. You still receive your bill (either in the mail or via email with MyTBHYDRO) but it will be paid automatically on the due date from your chequing account. Get a PAD Application form here.
Learn more about other payment plan options.