Are you ready to sign up? Grab a recent Hydro bill and click the image below to go to our secure portal.
After you have signed up, use the handy login button at the top of our webpage to go directly to your account. Your email notification for each new bill will also have a link to login to your account.
Now, you can access your electricity account online! When you sign up for MyTBHydro, you will be able to access your current and past bills, electricity usage by the hour or day and even let us know about an upcoming move.
What are all the features of My TBHYDRO?
Will I continue to receive paper bills?
No. Your email message will provide you with the amount owing and the date your bill is due. You may then log in to print, save or view the full bill. Please pay your bill based on this message.
What do I need to activate my account?
What if I forget my password?
The system will allow you to reset your password by using the email address that you provided as your permanent login name.
Can I change my account details?
MyTBHYDRO will display the information that we have on account for you. Please contact Thunder Bay Hydro Customer Service (807) 343-1111 to update us with your changes.