A postal strike may cause a disruption to mail delivery, customers are responsible to ensure all bills are paid on time. To avoid inconvenience please sign up for MyTBHydro to view your bill and energy usage online.
Please use one of the many options outlined below to pay your Thunder Bay Hydro bill.
With our Pre-Authorized Debit (PAD) Agreement you still receive your bill, but it gets paid automatically on the due date. See our Payment Plans for details.
Payments can be made by telephone, ATM machine or via internet banking at any participating bank, trust company, or credit union. Ask at your financial institution.
Credit card payments can be made using a toll-free phone number or online. This payment option is provided by a third party.
The following locations have drop boxes where you can place a cheque or money order in an envelope with your Thunder Bay Hydro Bill.
Thunder Bay Hydro 34 N. Cumberland Street (use the Night Deposit Box located on the St. Paul Street side of building)
Tbaytel retail store located at 1046 Lithium Drive in the intercity area
You can mail a cheque to:
Thunder Bay Hydro
34 N. Cumberland Street
Thunder Bay, ON P7A 4L4
Are accepted at the City Hall payment depot:
City Hall Cashiers in Victoriaville
125 Syndicate Avenue
Monday - Friday from 8:30 to 4:30
You will need to bring a copy of your bill in order to have a cash payment processed here.