Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

Payment Options

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Bill Payments are not processed in the Customer Service Department. 

Please use one of the many options outlined below to pay your Thunder Bay Hydro bill.

Pre-Authorized Debit

With our Pre-Authorized Debit (PAD) Agreement  you still receive your bill, but it gets paid automatically on the due date. See our Payment Plans for details.

Through Your Bank

Payments can be made by telephone, ATM machine or via internet banking at any participating bank, trust company, or credit union.  Ask at your financial institution.

Credit Card

Credit card payments can be made using a toll-free phone number or online. This payment option is provided by a third party.

 

Cheque or Money Order

The following locations have drop boxes where you can place a cheque or money order in an envelope with your Thunder Bay Hydro Bill.

Thunder Bay Hydro 34 N. Cumberland Street (use the Night Deposit Box located on the St. Paul Street side of building)

Tbaytel retail store located at 1046 Lithium Drive in the intercity area

 

Cash Payments

Are accepted at the City Hall payment depot:

City Hall Cashiers in Victoriaville
125 Syndicate Avenue
Monday - Friday from 8:30 to 4:30  

You will need to bring a copy of your bill in order to have a cash payment processed here.

Payment Plans

Thunder Bay Hydro has a variety of options to better manage your electricity bill. See our Payment Plans.

Confirm a Bill Payment

If you have received notice of disconnection or limiter due to a lack of payment and you have made a payment, let us know asap.

Understand your rights