Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

Payment Options

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A postal strike may cause a disruption to mail delivery, customers are responsible to ensure all bills are paid on time.  To avoid inconvenience please sign up for MyTBHydro to view your bill and energy usage online.

Pre-Authorized Debit

With our Pre-Authorized Debit (PAD) Agreement  you still receive your bill, but it gets paid automatically on the due date. See our Payment Plans for details.

Through Your Bank

Payments can be made by telephone, ATM machine or via internet banking at any participating bank, trust company, or credit union.  Ask at your financial institution.

Credit Card

Credit card payments can be made using a toll-free phone number or online. This payment option is provided by a third party.

 

Cheque or Money Order

The following location has drop box where you can place a cheque or money order in an envelope with your Thunder Bay Hydro Bill.

Thunder Bay Hydro 34 N. Cumberland Street (use the Night Deposit Box located on the St. Paul Street side of building)

Mail

You can mail a cheque to:

Thunder Bay Hydro
34 N. Cumberland Street
Thunder Bay, ON P7A 4L4

 

Cash Payments

Are accepted at the City Hall payment depot:

City Hall Cashiers in Victoriaville
125 Syndicate Avenue
Monday - Friday from 8:30 to 4:30  

You will need to bring a copy of your bill in order to have a cash payment processed here.

Payment Plans

Thunder Bay Hydro has a variety of options to better manage your electricity costs. See our Payment Plans.

Confirm a Bill Payment

If you have received notice of disconnection or limiter due to a lack of payment and you have made a payment, let us know asap.

Understand your rights