Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

New Customer Identification Requirements

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Primary Identification* is government issued with a photo, for example:

  • a valid provincial or state Driver's License,
  • a valid Canadian Passport, Canadian Citizenship Card, Military Identification, or Official Government Identification,
  • an Age of Majority Card,
  • an Old Age Security card issued by the Government of Canada,
  • a Certificate of Indian Status issued by the Government of Canada,
  • a Firearms Acquisition Certificate.

* All Primary Identification must have a picture and signature attached.

Secondary Identification is, for example:

  • a credit card with signature or bankcard with signature,
  • student identification with photo and signature,
  • a birth or marriage certificate issued in Canada,
  • a Canadian National Institute for the Blind (CNIB) client card bearing the individual's photograph and signature,
  • an Employee Identity Card, issued by an employer that is well known in the community and bears the individual's photograph,
  • an Outdoors Card issued by the Ontario Government,
  • a valid foreign passport.

OTHER Identification:

S.I.N. and Health Card numbers may be used for visually verifying personal identification only - these numbers will not be recorded.

If you are faxing in forms to initiate a new account, please provide a clear and legible photocopy of two pieces of identification with your package.