Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

Contact Us

Home > Support > Contact Us
MAIN PHONE NUMBER (807) 343-1111

Hours

Monday to Friday: 8:30 am to 4:30 pm

After Hours Emergency

To report power outages and line problems within the City of Thunder Bay only after 4:30 pm and on weekends:

Operations Centre Control Room 
(807) 343-1002

You may also use our Online form to Report an Issue.

Customer Service

Phone: (807) 343-1111 Press 1
Fax: (807) 343-1044 
Email: 

Online self-serve Forms

If you need to confirm a payment to avoid disconnection, you may use our Confirm a Payment form.

Location

Customer Service is located in the Whalen Building located at 34 N. Cumberland Street.  Engineering Services is located at our Operations Building at 37 Front Street.

Question/Concerns?


Captcha Code

Click the image to see another captcha.


 

facebook.jpg
Like us on Facebook!

twitter.png
Follow us on Twitter for updates during major power outages or electrical emergencies.
@ThunderBayHydro

Locates Services

All Locates requests should first contact On1Call at 1-800-400-2255 or via their website. Once you have a ticket number, if you need to speak to Thunder Bay Hydro locates, call 343-1111 press 3.

Public Relations / Media

Please contact our Communications and Events Coordinator

Phone: (807) 343-1141
Email: Email Communications

Administration Offices

Thunder Bay Hydro 
34 North Cumberland Street 
Thunder Bay, Ontario
P7A 4L4

Phone: (807) 343-1111 Press 1

Power Systems Building

37 Front Street
Thunder Bay, Ontario
P7A 8B2

Phone: (807) 343-1111 Press 4

Management

Contact information for Senior Management is available on the Leadership page.

Outside City Limits

Electricity Customers outside the city of Thunder Bay are serviced by Hydro One.