Thunder Bay Hydro offers a Hydro Extended Late Payment (HELP) plan for seniors and the disabled. This plan extends the Due Date to the third working day of the following month in order to coincide with monthly pension cheques.
To apply for this service, we will need to see one of your pension cheque stubs.
If you would like more information on any of these services, contact our Customer Service Department at 343-1111 (press 1).
Other Programs may be available if you find yourself in circumstances that make it difficult to pay your electricity bill.
The Ontario Electricity Support Program (OESP) helps reduce electricity for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income.
You must apply to receive the credit. This program is administered by the Ontario Energy Board.
Call toll-free 1-855-831-8151
Don't wait, contact our Customer Services directly to discuss your situation and learn about options that are available for you.
An energy-efficient home is a more comfortable home – plus it will use less energy, making it easier for you to manage your energy costs.
You are eligible for the HOME ASSISTANCE program if you own or are a tenant in residential housing – such as a detached or semi-detached house, a townhouse, a mobile home or a unit in a duplex, triplex or other multi-residential building – provided it is:
Eligibility also depends on total household income.
For further information or to apply for the HOME ASSISTANCE program please contact: