Thunder Bay Hydro Coporation

Serving the City of Thunder Bay with electricity.

Self-Serve Forms

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Report an Issue
Help us identify trouble spots during power outages

This change can be made right within MyTBHydro under "My Account" (initial sign up required)

Contact Us
For any customer service issue

Confirm a Payment
When you need to notify us because of a notice you've received

Pre-Authorized Debit Agreement
Have your hydro payments paid on their due date

Let us know about your experience

Apply for assistance for your non-profit group



The forms below can be printed to be used in hard copy format.  You may apply online directly at our secure portal

Apply for a new residential account:

Apply for a new business account

For Landlords:

Declaration Form for Multi-Unit Residential


Security Deposit Policy

Charge Card Handout

Terms of Agreement

Completed Forms can be faxed to (807) 343-1044

or scanned and emailed to: Customer_Services(at)