Electricity in its place can be managed safely. But power lines pack a powerful and deadly punch when they are out of place. Let us know if you see
If you see a power line down or a fire or sparks on local power lines, call 911 and ask for the Fire Department to attend.
We may be aware of the current outage.
At any time of the day or night, please call 343-1002 regarding power outages.
Please be aware that we only provide an estimated time of restoration when we can estimate it. If we have a crew working on a trouble area and they haven't identified a solution, it would be inappropriate to state how long it will take to fix the problem.
Your help during storm events is valuable. Your observations help us identify trouble areas more efficiently. During a power outage, please try our outage phone line first. Call 343-1002.
If you are unable to get through the phone lines, use the form below. For non-urgent customer services use our regular contact form.
Street Light problems in the city of Thunder Bay should be reported directly to the City at 684-2476.
Auto-reclose incidents are one of the main reasons for short periods of power loss.
Unpaid bills may be subject to the installation of limiters or the disconnection of service.