Underground Utility lines can be found throughout the city. Before you place a shovel in the ground, you should call before you dig. IT IS THE LAW.
Ontario One Call provides a free service to locate underground utilities at www.on1call.com or by phoning 1-800-400-2255.
Learn more at the Call Before You Dig page.
You should stay in your vehicle until emergency workers are able to tell you that the power is disconnected. Learn by watching the video below:
Always plant the right tree in the right place to avoid this problem. Report overgrown trees to Thunder Bay Hydro.
Storms and high winds can often result in downed power lines. Sometimes a motor vehicle accident can down a power line.
Unlike in Hollywood movies, live power lines do not always snake and spark. They may be lying quietly on the ground.
If you see a downed power line, maintain a distance of at least 10 meters (33 feet) or about the length of a school bus.
It is very dangerous to try to open or touch the equipment inside.
If the cover is disturbed or the lock on the door is broken, please contact Thunder Bay Hydro.
Our crews need to access the transformer for maintenance and repairs. Do not plant shrubs or erect fences around these transformers.
If you wish to trim trees under your customer-owned lines, we can disconnect the power for free to ensure safe working conditions for your contractor.